Support
AMS Neve Products
Our Guarantee
Every AMS Neve product has been manufactured to the very highest standards, to ensure an exhilarating performance and exacting finish.
To help maintain this level of performance, AMS Neve offers a comprehensive after sales service, available through the worldwide network of authorised Dealers.
Expert, factory trained technicians, with the latest technical and diagnostic equipment will help to maintain the condition of your AMS Neve equipment, fitting only genuine parts or accessories approved by AMS Neve.
Genuine Parts
Because every AMS Neve product is a thoroughbred, every part is engineered or handcrafted with the AMS Neve pedigree in mind and we do our utmost to ensure that the value of your console is never compromised by only using genuine parts.With over 50,000 genuine parts in stock, and delivery to the authorised AMS Neve Dealer network in 43 countries, AMS Neve offers the ultimate service solution.
We go to great lengths to provide this service, and our technicians take great pride in ensuring that every single AMS Neve console continues to deliver to the exact performance standards that went into the original design. This is why they are so insistent in their recommendation of the use of only AMS Neve Genuine Parts.
Designed and manufactured to the same specification as the original, safety, sonic quality and reliability are never compromised, with each part backed by a comprehensive parts warranty. And since many AMS Neve products live on to become collectors’ favourites, only parts of true AMS Neve origin can guarantee the pedigree and longer-term value of your pride and joy.
Service Centres - Europe / ROW
Outboard Customers - In the first instance please contact your local dealer. Please provide your Dealer with your unit type and serial number. Should the unit need repair, your Dealer or AMS Neve will provide you
with details of how to return the unit for repair.
Consoles and Workstations - please contact;
Customer Service Department
AMS Neve Ltd
Billington Road
Burnley
Lancashire
BB11 5UB
England
T: +44 (0) 1282 417311
F: +44 (0) 1282 417282
E: csd@ams-neve.com
Service Centres - USA
Outboard Customers - In the first instance please contact your local dealer or;
Studio Electronics
424 N. Niagara St.
Burbank
CA 91505
T: +1 818-843-7981
F: +1 818-843-1260
E: info@studioelectronics.biz
Please provide your Dealer or Studio Electronics with your unit type and serial number. Should the unit need repair, your Dealer or Studio Electronics will contact AMS Neve on your behalf and obtain a RMA Number and provide you with details of how to return the unit for repair.
Consoles and Workstations - USA (West) - please contact;
David Clark
14547 Titus St., Suite 208
Panorama City
CA 91402
USA
T: +1 818 994-4915
F: +1 818 994-4914
E: dlcinla@aol.com (support) and partsatdlcinla@aol.com (parts)
